Michael J Armstrong teaches courses on quality and operations management, with an emphasis on process improvement. He holds a PhD in Management Science from the University of British Columbia, an MBA from the University of Ottawa, and a BSc from the Royal Military College of Canada. Before his academic career he was an aircraft maintenance manager. Dr Armstrong is certified by the American Society for Quality in quality management and as a six sigma black belt in quality improvement. He received a Research Achievement Award in 2005, a Faculty Award for Excellence in Teaching in 2012, a Chancellor's Chair for Teaching Excellence in 2012, and a Fulbright Scholar award in 2013.
Dr Armstrong applies operations research techniques to the study of operations management. He builds mathematical models of systems containing risk or uncertainty to learn about their behavior.
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